Hardware Repair

IMSS is an authorized repair center for Apple and Dell Computers. 

Apple warranty repairs (parts and labor) are performed free of charge by our experienced hardware repair technician. Dell warranty repairs are charged $75 per hour for labor, with parts costs covered by Dell. Non-warranty repairs are charged $75 per hour for labor, plus parts needed. 

IMSS also services many common printer brands and models at a rate of $75 per hour for labor. As a courtesy to the Caltech campus, all basic estimates for computer and printer repairs are provided free of charge.

Computers in need of repair can be dropped off at the IMSS Help Desk in 204 Central Engineering Services. (Please use room 109 for large or heavy equipment drop off.) Onsite pickup is also available.

Please call 626-395-3500 or http://help.caltech.edu (request type IMSS-->Desktop Support-->Other) for more information.
 

Printer Service & Repair

Overview

IMSS can service and repair many common printer brands and models on campus. The rate is $75 per hour (POETA or check accepted) and basic estimates are provided free of charge.

Additional Notes

Given the low cost of new inkjet printers and the constant technology advancement of new models, repairing inkjet printers is generally not cost-effective.

Examples of Basic Laser Printer Repairs & Service:

  • Diagnostics
  • Clearing Printer Jams
  • Cleaning or Replacing Pickup Rollers
  • Replacing Fusers
  • Replacing Toner Cartridges

Examples of More Advanced Laser Printer Repairs:

  • Printer Control Panel / Information Screen Replacement
  • Logic Board Replacement
  • Laser Engine Replacement

HP LaserJet parts can usually be obtained from outside vendors in 2-4 business days. We often stock basic parts for some popular HP models.