General help addresses:
| For... |
Contact this IMSS group |
Contact Info | Or by phone... |
|---|---|---|---|
| General Help for most issues | IMSS Help Desk |
http://help.caltech.edu Select request type IMSS |
626.395.3500 |
| Requests for access.caltech name changes, account deletions, new guest accounts | IMSS Accounts |
http://help.caltech.edu Select request type IMSS-->Accounts |
626.395.3500 |
| Network requests | IMSS Network |
http://help.caltech.edu Select request type IMSS-->Network, Wireless & Remote Access |
626.395.3500 |
| IP addresses and DNS registration requests | IMSS Hostmaster |
http://help.caltech.edu Select request type IMSS-->Network, Wireless & Remote Access-->Host and Address Requests (DNS, DHCP) |
626.395.3500 |
| High Performance Computing | IMSS HPC |
http://help.caltech.edu Select request type IMSS-->High Performance Computing |
x2212, x5846 |
| VPN requests | IMSS VPN |
http://help.caltech.edu Select request type IMSS-->Network, Wireless & Remote Access-->VPN Request Form |
626.395.3500 |
| Wireless network requests | IMSS Wireless |
http://help.caltech.edu Select request type IMSS-->Network, Wireless & Remote Access-->Other |
626.395.3500 |
| Reporting hacking incidents, viruses, harassment and other security issues | IMSS Computer Security |
http://help.caltech.edu Select request type IMSS-->Information Security-->Other |
626.395.3500 |
| Site licensed software questions | IMSS Software Licensing |
http://help.caltech.edu Select request type IMSS-->Software Licensing & Distribution |
626.395.3500 |
| Graphics / digital media help | Academic Media Technologies |
http://help.caltech.edu Select request type IMSS-->Media Production, Event & Audio Visual Support |
626.395.3500 |
| Comments and feedback about the IMSS website | IMSS Help Desk |
http://help.caltech.edu Select request type IMSS-->Website Updates & Feedback |
626.395.3500 |
People who can help you outside of IMSS:
| For... | Contact ... | By emailing... | Or calling |
|---|---|---|---|
| Alumni computer system help | Alumni support group |
http://help.caltech.edu Select request type IMSS-->Dedicated Customer Support-->Alumni Association |
x6592 |
| Undergrad Student House computer help | IMSS Student House Reps | See list |