Get Support

About the Help Desk

The IMSS Help Desk offers a variety of IT related support services including assistance with hardware and software for Windows PCs, Macs, Linux PCs and most common mobile platforms. We also provide support for many services summarized below. Please use the Caltech ticket system so we can route your issues to the right department.

Online: Caltech Help
Phone: 626.395.3500
Email: help@caltech.edu
Remote Help: TeamViewer
In-Person: 367 S. Holliston Avenue
Room 204 (Bldg. 85)
Hours: Monday - Friday, 8AM - 5PM

General IMSS Help Directory

Frequently Asked Questions	IMSS Group	Ticket Instructions for http://help.caltech.edu
General Help	Help Desk	Select request type IMSS
Requests for access.caltech name changes, account deletions, new guest accounts	Help Desk	Select request type IMSS-->Accounts
Network requests	Help Desk	Select request type IMSS-->Network, Wireless & Remote Access
VPN Requests	Network Operations	Select request type IMSS-->Network, Wireless & Remote Access-->VPN Request Form
IP addresses and DNS registration requests	Host Master	Select request type IMSS-->Network, Wireless & Remote Access-->Host and Address Requests (DNS, DHCP)
High Performance Computing- (Contact 626-395-2212 or 626-395- 5846)	High Performance Computing Group	Select request type IMSS-->High Performance Computing
Wireless network requests	Help Desk	IMSS-->High Performance Computing
Reporting hacking incidents, viruses, harassment and other security issues	Information Security	Select request type IMSS-->Information Security-->Other
Site licensed software questions	Software Licensing	Select request type IMSS-->Software Licensing & Distribution
Graphics / digital media help	Academic Media Technology	Select request type IMSS-->Media Production, Event & Audio Visual Support
Comments and feedback about the IMSS website	Help Desk	Select request type IMSS-->Website Updates & Feedback

Learn more about our service offerings

CrashPlan - Backup Service

Multi-factor Authentication

Zoom- Video Conferencing

Send feedback or report issues regarding the IMSS website to: imss.webmaster@caltech.edu