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Help Desk "Safer at Home"
Due to the "safer at home" order, the IMSS Help Desk has transitioned to working remotely. To contact the Help Desk, please send an email to help@caltech.edu. We will also be checking voicemails left on x3500 every 30 mins during weekdays.
About the Help Desk
The IMSS Help Desk offers a variety of IT related support services including assistance with hardware and software for Windows PCs, Macs, Linux PCs and most common mobile platforms. We also provide support for many services summarized below. Please use the Caltech ticket system so we can route your issues to the right department.
Online: Caltech Help
Phone: 626.395.3500
Email: help@caltech.edu
Remote Help: TeamViewer
In-Person (office is currently closed): 367 S. Holliston Avenue
Room 204 (Bldg. 85)
Hours: Monday - Friday, 8AM - 5PM
General IMSS Help Directory
| Frequently Asked Questions | IMSS Group | Ticket Instructions for http://help.caltech.edu |
|---|---|---|
| General Help | Help Desk | Select request type IMSS |
| Requests for access.caltech name changes, account deletions, new guest accounts | Help Desk | Select request type IMSS-->Accounts |
| Network requests | Help Desk |
Select request type IMSS-->Network, Wireless & Remote Access |
| VPN Requests | Network Operations |
Select request type IMSS-->Network, Wireless & Remote Access-->VPN Request Form |
| IP addresses and DNS registration requests | Host Master |
Select request type IMSS-->Network, Wireless & Remote Access-->Host and Address Requests (DNS, DHCP) |
| High Performance Computing- (Contact 626-395-2212 or 626-395- 5846) | High Performance Computing Group |
Select request type IMSS-->High Performance Computing |
| Wireless network requests | Help Desk | IMSS-->High Performance Computing |
| Reporting hacking incidents, viruses, harassment and other security issues | Information Security |
Select request type IMSS-->Information Security-->Other |
| Site licensed software questions | Software Licensing |
Select request type IMSS-->Software Licensing & Distribution |
| Graphics / digital media help | Academic Media Technology |
Select request type IMSS-->Media Production, Event & Audio Visual Support |
| Comments and feedback about the IMSS website | Help Desk |
Select request type IMSS-->Website Updates & Feedback |
Learn more about our service offerings
Send feedback or report issues regarding the IMSS website to: imss.webmaster@caltech.edu