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Service Rates
Service Rates
Related Pages 
IMSS offers a variety of services and support including Help Desk support, application development, networking, and media services to the Caltech Community. For your convenience, see the IMSS Services below for details.
Rate Changes for FY23
The new fiscal year begins October 1, 2022. See the new IMSS rates below.
IMSS Service and Support
| Service Type | Hourly Rate - FY22 | Hourly Rate- FY23 |
|---|---|---|
| Help Desk Support (first hour free)** | $85 | $92 |
| Phone Technician | $85 | $92 |
| Application Development | $115 | $124 |
| Database Administration | $135 | $146 |
| Network Engineering | $115 | $124 |
| Project Management | $115 | $124 |
| System Administration | $115 | $124 |
| **Troubleshoot work related issues only |
For other services not listed above, please contact your IMSS representative or the Help Desk for further assistance. IMSS Department Directory
Academic Media Services
| Services | Description | Hourly Rate FY22 | Hourly Rate FY23 |
|---|---|---|---|
| After Hours | Additional hourly rates for overtime and double time | add $20 for Over time & add $40 for DT | add $20 for Over time & add $40 for DT |
| Audio Visual Support | Cameras, microphones, live stream solutions, sound systems, projectors, screens, Innkeeper): deliver, setup, strike, operate, install, repair | $85 | $92 |
| Photography | $85 | $92 | |
| Project Management | Pre-production planning, client and vendor meetings, estimates, invoices | $85 | $92 |
| Digital Support | Digitize legacy analog audio and video formats | $115 | $124 |
| Education Support | Online course building, lecture capture | $115 | $124 |
| Graphic Design | Animation, illustration, layout, motion graphics | $115 | $124 |
| Video and Audio Production | Editing, directing, interviewing, encoding, color grading, mastering, audio filtering and sweetening, encoding, disc mastering, posting online, script writing, voice over narration | $115 | $124 |
Help Desk Hours 8 AM to 5 PM
M-F
8am - 5pm
Contact Information
367 S. Holliston Avenue, Room 204
Building 85 on Campus Map
(626) 395-3500