Chief Information Officer

Information Management Systems & Services (IMSS) provides the talent, tools, and infrastructure that support Caltech's research and education mission with the freedom and flexibility to pursue innovative paths of inquiry and discovery.

We are pleased to share our lates annual report. In this report, you will learn how Information Management Systems & Services (IMSS) has supported Caltech's research and education mission while continuing to provide robust services for our administration needs. The notable accomplishments of each group are outlined below.

- Academic Computing Services (ACS) continues to support more than 580 websites and 80+ web applications. For the access.caltech proxy, which authenticates, authorizes, and routes all access.caltech activity, we have been rearchitected and much effort has been made to transition to serverless architecture.

- Academic Media Technologies (AMT) has supported more than 170 projects, facilitated more than 110 virtual and in-person events and webinars, posted more than 130 YouTube videos, and completed 16 AV technology installations.

- Information Security (IS) has deployed CS Endpoint Detection and Response (EDR) to more than 2,000 devices and performed close to 40 security reviews of both internal and vendor-hosted applications. IS also blocked more than 1.5 million attacking IP addresses at the network perimeter. While working with the IMSS help desk, IS deployed more than 8,500 Duo multi-factor authentication configurations.

- Infrastructure and Data Service (IDS) supported both on-prem and cloud computing and storage infrastructure that includes 300 virtual servers and 170 virtual desktops in addition to mission-critical Oracle databases. IDS also completed a successful expansion of the Resnick High-Performance Computing Center (HPC) which hosts close to 30,000 cores that support more than 700 active researchers and processed more than 7 million HPC jobs submitted by them.

- Institute Business Systems (IBS) worked on multiple strategic projects such as Protocol Application System(PAS), Facilities Data Lake, CURO (new compensation tool), KNI Cleanroom Billing, GetInclusive, Benefits –Gender Identity. IBS also delivered on-going maintenance and support for the Data Warehouse, Conflict of Interest (COI), Annual Oracle Patching, DPM, and REGIS performance enhancements.

- Networks and Support Services (NSS) has supported 15 construction projects and added more than 250 wired ports and more than 240 wireless access points to the campus networks. NSS also processed close to 13,000 help requests and oversaw Zoom infrastructure, which hosted more than 150,000 virtual meetings. NSS continues to manage close to 1,500 PCs.

I hope as you read the rest of this annual report, you can see our commitment to Caltech's success. I would also welcome your feedback regarding emergent opportunities and how we can be more effective.

With gratitude,
Jin Chang
Chief Information Officer

Administrative Support

Wenyee Lo
Phone: 626-395-4608
email: [email protected]