Jin Chang, CIO
MESSAGE FROM THE CHIEF INFORMATION OFFICE
Information Management Systems & Services (IMSS) provides the talent, tools, and infrastructure that support Caltech's research and education mission with the freedom and flexibility to pursue innovative paths of inquiry and discovery.
As we conclude FY20, we are pleased to share our annual report. In many ways, this has been an extraordinary year, not only for the many challenges that were presented but for our ability to transform those obstacles to opportunities and overachieve against them. In this report, you will learn how Information Management Systems & Services (IMSS) has been supporting Caltech's research and education mission while continuing to provide robust services for our administration needs, all during the COVID-19 pandemic.
For example, the five functional areas accomplished the following during FY20:
- Academic Computing Services (ACS) implemented the COVID-19 Reporting Application and Contact Tracing Dashboard, deployed the Moodle/Google G-Suite for online learning, and oversaw its successful transition to the new learning management system, Canvas. ACS also completed an expansion of campus High-Performance Computing (HPC), which provided ~79M compute core hours for 4M jobs submitted by 900 faculty and staff representing more than 150 different research groups.
- Academic Media Technologies (AMT) has supported more than 220 projects, facilitated more than 70 virtual and in-person events and webinars, posted ~400 YouTube videos and completed 14 AV installations.
- Information Security (IS) has blocked close to 4.7 million attacking IP addresses at the network perimeter and supported more than 1,700 users with Duo multi-factor authentication (MFA) by working with IMSS help desk.
- Institute Business Systems (IBS) successfully migrated our administrative systems that support HR, Finance, Student Affairs to the Amazon cloud while deploying Advance upgrade, new ADP tax system and Conflict of Interest (COI) application. IBS also processed more than 3,300 system change requests and managed the Mail Protection Gateway (MPG) system that filtered more than 346 million spam emails.
- Networks and Support Services (NSS) has upgraded 39 wired network switches, added 310 wired ports, and added 266 wireless access points to the campus networks. NSS also processed more than 14,000 help requests, oversaw Zoom infrastructure, which hosted more than 140,000 virtual meetings, and continued to manage close to 1,300 PCs.
As a part of our strategic plan, we are currently managing more than 150 computing projects in our project portfolio.