Chief Information Officer

Information Management Systems & Services (IMSS) provides the talent, tools, and infrastructure that support Caltech's research and education mission with the freedom and flexibility to pursue innovative paths of inquiry and discovery.

We are pleased to share our latest annual report. In this report, you will learn how Information Management Systems & Services (IMSS) has supported Caltech's research and education mission while continuing to provide robust services for our administration needs. The notable accomplishments of each group are outlined below.

As we begin the new year, I am pleased to share the IMSS Annual Report highlighting the significant progress made in support of Caltech's research, education, and administrative missions.   Over the past year, IMSS has continued to evolve as a strategic partner to the Institute, modernizing core platforms, strengthening cybersecurity, expanding research computing capabilities, and delivering reliable, high-quality services to our campus community.

Across all functional areas, from modernizing Caltech's administrative systems and IT network to advancing cloud and application infrastructure, and expanding high-performance computing capacity, our teams worked diligently to ensure Caltech's information technology remains secure, reliable, and future-ready.  At the same time, we continued to provide dependable ongoing services that faculty, students, and staff rely on every day.

The year 2025 marked meaningful progress in several strategic areas.  We completed an ERP assessment and selection, supported grants management and the PI dashboard system, strengthened our cybersecurity posture through a new multi-year security roadmap, and expanded endpoint and identity protection. Our infrastructure and data services teams successfully expanded the Resnick High Performance Computing Center, supporting a growing research community with increased compute, storage, and GPU resources.  Application and systems teams modernized critical platforms, reduced technical debt, improved accessibility, and enabled more efficient administrative and academic workflows.

Equally important, both the Academic Media Technology and Networks and Support Services teams continued to deliver exceptional customer service at scale, supporting thousands of users, devices, and numerous notable campus-wide events while maintaining high satisfaction levels.  These efforts reflect a deep commitment to service excellence.

As Caltech's research and administrative needs evolve, IMSS remains focused on continuous improvement, with unwavering commitment.  I am deeply grateful to the IMSS staff for their dedication and professionalism, as well as to our campus partners for their support.

I invite you to explore the accomplishments detailed in this report and welcome your feedback as we look ahead to new opportunities for the upcoming year.

With gratitude,
Jin Chang
Chief Information Officer

Administrative Support

Wenyee Lo
Phone: 626-395-4608
email: [email protected]