Shibboleth Stale Request Login Error
What does the "Stale Request" or "Stale Login" error mean?
This error occurs when the login session has expired or become invalid. Common causes include:
- Using the Back button after login.
- Bookmarking the login page instead of the resource.
- Session timeout or cached credentials
Why does this happen more often on iOS/macOS?
Apple devices sometimes block cookies or retain stale session data in Safari or in-app browsers. Additionally:
- Safari's privacy settings may prevent cookies.
- Multiple tabs or saved credentials can interfere with logins.
- Network changes (e.g., switching from Wi-Fi to cellular) can affect login sessions.
How do I fix it?
- Close the Authentication stale request error window and try logging in again. If this doesn't work, continue with step 2.
- Clear browser cache and cookies (Safari → Settings → Clear History and Website Data).
- Close all tabs and start a fresh browser session.
- Ensure cookies are allowed in Safari (Settings → Safari → Privacy & Security).
- Remove any saved Shibboleth URLs or credentials from browser/app settings.
- Avoid using the Back button or old bookmarks—navigate directly to the resource.
- If on Wi-Fi, try switching to cellular data or using a VPN if network issues persist.
What if the error keeps happening?
- Try a different browser (e.g., Chrome or Firefox).
- Restart your device.
For further troubleshooting, contact the Help Desk (626-395-3500, [email protected], https://help.caltech.edu)